We want you to be completely satisfied with your purchase and there are a number of options available for you to exchange your item ( refund are not acceptable).
We will happily exchange an item for a different size within 14 days of receiving the item. (Please note that resizing to a bigger size may incur a fee)
Postage to send an item back for an exchange will be at the customer’s own expense.
Due to hygiene reasons, please note that earrings cannot be exchanged or refunded.
Exchanges will also not be given on any discounted designs or custom/bespoke items purchased.
Refunds will not be accepted simply for change of mind. Please consider this prior to placing your order. Please do not hesitate to contact our customer care team at info@cheriejewels.hk for any questions you may have before making an order.
We will repair any items with manufacturing faults within the first 12 months from the purchase date. In this case, proof of purchase must be provided.
Manufacturing faults do not include: damage or wear and tear, oxidised or fading plating, broken chain, cracked or broken stones or pearls, or bending of rings or earrings.
